Privacy policy

I. Introduction.

Home Vets London operates the website located at www.homevetslondon.com. Through the Site, we operate an online service enabling members (“Members”) to register their pets and to receive health services(the “Services”) from our veterinarians. We developed this privacy policy (“Privacy Policy”) to explain how we collect, use, and disclose information from and/or about you when you use the Site or the Services.

THE SITE WILL BE COLLECTING AND TRANSMITTING YOUR PERSONAL INFORMATION AS WELL AS MEDICAL AND HEALTH-RELATED INFORMATION ABOUT YOUR PET. BY USING THE SITE, YOU AGREE THAT WE CAN COLLECT AND USE YOUR PERSONAL, YOUR PET INFORMATION AND OTHER INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. IF YOU DO NOT AGREE, PLEASE DO NOT USE THE SITE.

By agreeing to the Terms you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Home Vets London (the “Company”).

II. The Personal information

We collect or maintain personal information that may include:

Your name, email address, password, location, telephone number and other registration information.

Pet details that you provide, including name, species, breed, age, weight.

Pet Health Information that you provide us, which may include information or records relating to your pet medical or health history, health status and other health related information

Health information about your pet prepared by the pet care provider(s) who provide the Services through the Site such as medical records, treatment and examination notes, and other health related information

Billing information that you provide us, such as credit card information

Information about the computer or mobile device you are using, such as what Internet browser you use, the kind of computer or mobile device you use, and other information about how you use the Site.

III. Usage of Personal Health Data We may use your Personal and your Pet Health Information for the following purposes (subject to applicable legal restrictions):

To provide you with the Services

To improve the quality of healthcare through the performance of quality reviews and similar activities

To notify you when Site updates are available,

To market and promote the Site and the Services to you

To fulfill any other purpose for which you provide us Personal Information

For any other purpose for which you give us authorization

Details of your existing vet of record, and any information pertaining to the recovery of the pet(s) medical records

Other information you input into the Site or related services

IV. Storage of Personal Data

We do not store your personal health data on your computer or mobile device. We store all your personal data on secure servers located in the USA.

We do not store any credit or debit card information. Payments are processed via a third party payment provider that is fully compliant with Level 1 Payment Card Industry (PCI) data security standards. Any payment transactions are encrypted using SSL technology.

We encrypt data transmitted to and from the Website. However, secure transmission of information via the internet cannot be guaranteed due to security threats outside our control and you acknowledge that transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Other data may be processed or stored via destinations outside the European Economic Area (“EEA”).