Online Pet Export Consultation with an Official Veterinarian

Online pet export consultation with an Official Veterinarian provides personalised guidance before a dog, cat or other eligible pet travels from Great Britain. Home Vets London reviews your intended journey, available records and likely documentation so that avoidable timing problems can be identified early.

Pet-travel rules vary by destination, species, route, purpose of travel and date. Requirements can change, and the authorities of the destination country make the final decision. An online consultation is preparatory advice; it does not itself issue, sign or replace an Animal Health Certificate, Export Health Certificate or physical veterinary examination.

What the online consultation covers

We can review the destination and proposed travel date, microchip and vaccination records, previous certificates, transport plans and information supplied by the owner. The Official Veterinarian can explain the likely sequence of steps and highlight questions that may need confirmation with official authorities, the airline, ferry company or transport agent.

Depending on the journey, the process may involve identification, vaccination, laboratory testing, parasite treatment, permits, an Animal Health Certificate (AHC), an Export Health Certificate (EHC) or destination-specific documentation. Not every item applies to every journey.

Documents to send in advance

Please email clear copies of your pet’s vaccination record, microchip evidence, previous passport or travel certificates, laboratory reports and any import permit or instructions supplied by the destination authority. Include the pet’s species, breed, date of birth, country of departure and destination, travel date, route and owner or consignee details where available.

Incomplete or unclear records can delay planning. Names, microchip numbers and dates should be checked carefully because errors may affect whether documents can be certified.

What happens after the consultation?

You will receive a written summary of the advice and recommended next steps. If a certificate or treatment is required, a separate physical appointment may need to be arranged within a specific permitted timeframe. Certification is only possible when the Official Veterinarian is satisfied that all applicable conditions and supporting evidence have been met.

For clients proceeding with Home Vets London, the consultation fee may be credited against the qualifying subsequent home-visit service under the terms explained when booking. The current online consultation is listed at £45 for up to 30 minutes.

Who can use this service?

The existing service requires the pet to be registered with Home Vets London. If you are unsure whether your record is active, email us before booking. Complex commercial movements, unusual species or destinations with additional import procedures may require external agents or further official guidance.

Start planning early

Some journeys can be arranged relatively quickly, while others require tests, treatments or waiting periods over several weeks or months. Contact us as soon as the destination and likely travel date are known. Do not buy non-refundable travel before confirming that the veterinary timetable is achievable.

For the complete certification service, see our pet export service in London.

Book an online consultation

Book an online pet export consultation, or email contact@homevetslondon.com with your documents and journey details. Email is our preferred contact method. Home Vets London Ltd works Monday to Friday, 9:00 am to 6:00 pm. Alternatively, call 020 3051 3763.

This is an administrative travel service and not an emergency consultation. For an animal requiring urgent veterinary care, contact Veteris on 0330 808 9066.

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Anisah Islam profile pictureAnisah Islam
23:50 14 Nov 25
Karolina Lewestam profile pictureKarolina Lewestam
20:44 14 Nov 25
The vet arrived the same day and the treatment was professional and tender.
Lauren Wilkinson profile pictureLauren Wilkinson
21:29 12 Nov 25
We have a rescue dog who is terrified of going to the vets- it's a stressful event for us and the dog...so we thought we'd try Home Vets and we're so glad we did. Dr Jose with great with our dog (and us!). Highly, highly recommended.
DBB profile pictureDBB
10:26 12 Nov 25
Hands down the best vet experience I’ve ever had. From the moment I sent the first email enquiry, the communication was outstanding, prompt, clear, and incredibly reassuring. I felt fully informed before the appointment even began, which made all the difference given how nervous I was. Nuria responded with patience and detail, answering every concern in a way that showed deep care and professionalism.

On the day of the visit, everything ran smoothly. Dr Caésar arrived on time, was calm and respectful in the space, and treated my cat with genuine gentleness and skill. You can tell this is someone who truly understands animals and works from a place of experience and care, not just routine. The whole process, from vaccination to microchip, was done efficiently without ever feeling rushed. I felt seen, respected, and most importantly, my cat was in safe, capable hands. I wouldn’t hesitate to recommend this service to anyone who wants top-tier, compassionate, in-home care for their pet.
Response from the owner 12:05 12 Nov 25
Thank you so much for your lovely message! it truly means a lot to me. It was a real pleasure meeting you and Storm!He did so well during the visit ,a little nervous at first, which is completely understandable, but he quickly relaxed and allowed everything to go smoothly. Such a sweet and well-behaved boy!I’m really happy to know you felt comfortable and reassured throughout the process. Thank you again for your trust and kindness, it was a joy to look after Storm today. 🐾Dr. Cesar Moreno
Nicole Dammar profile pictureNicole Dammar
15:10 07 Nov 25
I can't thank them enough. Nuria was so supportive during our correspondence, she really put me at ease. Dr Cesar has restored my faith in vets. My Sherby was terrified of vets because of some bad experiences, and the way Dr Cesar handled him literally brought tears to my eyes....I can't thank him enough....he really loves animals! Thank you both 😊

Update: I cant praise their service enough! Every time they visit, they put me at ease, I highly recommend you give them a try. Dr Jose is wonderful with Sherby also and you can see and feel how much he cares for animals. Thank you again Nuria for taking care of everything for me, you are the best! 😊
Response from the owner 12:02 12 Nov 25
Thank you so much for your beautiful words Nicole, they truly mean the world to us! 💛It has been a real pleasure caring for Sherby and seeing how much more relaxed and happy he becomes with each visit. Knowing that we’ve helped rebuild his trust makes our work so rewarding.Nuria, Dr. César, and Dr. Jose all send you and Sherby a big hug — thank you for your trust, your kindness, and for letting us be part of his care. We’re always here whenever you need us! 🐾💚
Elena S profile pictureElena S
12:15 28 Oct 25
Super attentive even during the mail booking process, arrived on time and even notified us there was an earlier spot to move the appt forwards - on arrival Vets asked very diligent questions about his documentation and prev treatments from the shelter - were very friendly with our cat Bobo, who felt comfortable the entire time even during examination - checked fur, teeth, eyes, heart, weight, hydration, response to toys/talk, and then advised us on nutrition and dental care, including the necessary blood tests for tartar removal (it’s a service they offer at home, so we’ll book that also). The main task was to carry out the three-months parasites vaccination, and they’ll remind us of the yearly vaccinations needed next spring. Lastly, they threw in a free nail clipping on all 4 paws!
The service was super convenient and the at-home vets very reassuring, especially as any other outside vets close to ours are booked up to 4 weeks in advance. Many thanks and see you soon for more help with Bobo!
Sergio Zanellato profile pictureSergio Zanellato
09:25 15 Oct 25
We’ve had a wonderful experience with Home Vets. Dr. Jose was incredibly kind, patient, and thorough, he took the time to explain everything clearly and made us feel truly supported. They’ve been amazing with our dog, Vic, showing genuine care and professionalism throughout. We couldn’t be more grateful!
Tina Morse profile pictureTina Morse
10:05 13 Oct 25
Dr Jose and the team at Home Vets have been the most accommodating, caring and professional vet I have ever used. Dr Jose treated my cat like he was his own. I could not recommend them highly enough. Absolutely wonderful service many thanks
Response from the owner 19:21 04 Jul 22
Thanks very much Tina for your very nice review :)
Johanna Bartha profile pictureJohanna Bartha
19:20 04 Oct 25
Dr Jose and his colleague were amazing today. My cat was thoroughly assessed and detailed advise was given. Both were very attentive and professional. Highly recommend to anyone looking for caring and professional vet.
joy dorey profile picturejoy dorey
16:31 30 Sep 25

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About Home Vets London

We provide high quality in-home Veterinary services such as medical investigations, annual health checks, diagnostics tests, online consultations, vaccinations, parasite control, micro-chipping, pet passports, export certificates, rabies vaccinations, pet hospice, prescriptions for chronic patients, chemotherapy, etc.

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